一、改善前來料退貨流程                                                
操作明細(xì)                                        
1 采購(gòu)?fù)ㄖ獋}(cāng)管員退貨                                        
2 倉(cāng)庫(kù)將待退物料打包                                        
3 倉(cāng)庫(kù)開具《退貨單》并給采購(gòu)和品質(zhì)簽字                                        
4 采購(gòu)簽完字，撕掉最上面一份                                        
5 供應(yīng)商將待退物料取回或者快遞回給供應(yīng)商                                        
6 倉(cāng)管員登記做賬                                        
存在不良因素                                                
1 品質(zhì)與采購(gòu)所訴意見不一致，要重新拆開   處理                                     
2 采購(gòu)?fù)ㄖ素洖轳R上處理，沒有緩沖時(shí)間                                        
3 退貨沒有書面證明                                        
4 供應(yīng)商不退貨是不寫明所補(bǔ)的采購(gòu)訂單號(hào)                                        
                                                
二、改善后來料退貨流程                                                
操作明細(xì)                                        
1 品質(zhì)開具退貨通知單                                        
2 倉(cāng)庫(kù)根據(jù)通知單將待退物料打包并開具退貨單                                        
3 供應(yīng)商將待退物料取回或快遞回給供應(yīng)商                                        
4 倉(cāng)管員登記做賬                                        
優(yōu)化事項(xiàng)                                                
1 通知單必須包含退貨原因，待退物料產(chǎn)品名稱，數(shù)量，批次                                        
以及采購(gòu)訂單號(hào)，須有采購(gòu)，品質(zhì)以及PMC簽字                                                
2 采購(gòu)需將供應(yīng)商相關(guān)信息以及退貨方式交給相關(guān)倉(cāng)管人員                                        
3 快遞退貨需在退貨單寫上快遞單號(hào)                                    
4 倉(cāng)管員將待退物料在退貨通知單下達(dá)4小時(shí)內(nèi)處理                                        
5 退貨單一式聯(lián)叁，采購(gòu)，財(cái)務(wù)，倉(cāng)庫(kù)各一聯(lián)                                

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